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Privacy Statement

Your acceptance of these terms and consent to this policy.
By using this site, making a reservation or by staying at a hotel you agree to our Privacy Policy & Terms of Use. More specifically, you are agreeing for us to use your personal information in accordance with the applicable laws. We will keep your personal information in a form which permits your identification for no longer than is necessary for the purposes for which we collected it, or as permitted by law. We may also change both the Privacy Policy & Terms of Use from time to time, so please be sure to visit this site often to see if anything has changed. If we post changes and you continue to use the site, you will be deemed to have agreed to the changes.

Why do we collect information?
We collect information from you to make it easier for you to use our services and to optimise your experiences. By collecting information from you we start getting to know you better, which enables us to better serve you with tailored services and offers. Depending on the nature of your visit, and the path you will follow through our site, you may be asked at various times to provide us with information such as your name, address, e-mail address and certain preferences.

Who is collecting the information?
The information that you provide is collected by Park Plaza Hotels (Park Plaza Hotels Limited, P.O Box 285, 1st and 2nd Floors, Elizabeth House, Les Ruettes Brayes, St Peter Port, Guernsey, GY1 4LX, Registration Number: 47131). We are a company operating in the business of hospitality, travel and e-commerce in Europe, Middle East and Africa. The customer-focused initiatives of Park Plaza Hotels are designed to deliver a broad range of personalised products and services to our customers. Our hotels operate primarily under the Park Plaza Hotels & Resorts, art'otel, and Plaza on the River brands. Internally, a limited number of persons from our marketing, business development and customer loyalty divisions are likely to access your information to process it in accordance with the terms of the present policy and in compliance with European regulations, notably the European Directive 95/46/EC of October 24th, 1995 on the protection of individuals with regard to the processing of personal data. Some of the Park Plaza Hotels are owned and operated by independent franchisees. This Policy does not cover our franchisees' privacy practices. When you provide personal information directly to one of our franchisees, the franchisee's privacy policy will apply.

What information do we collect?
The collection of information is done in several different ways. We collect the domain name of visitors to our Web site, the e-mail addresses of those visitors who volunteer them, user-specific information on the pages visitors access, and information such as survey information, postal address, telephone numbers and site registrations that you provide voluntarily. Like many other commercial websites, our websites may employ a standard technology called a "cookie" to collect information about how our site is used.
What do we do with the information we collect?
We use the information that we collect to understand your preferences and history in regards to our products and services. With this information we can tailor our services and special offers to provide superior levels of convenience and service on a one-to-one basis. We also use the collected information to improve the design of our Web pages. We will not transfer information to competitors. Information about your preferences is only used to help us understand the products and services that might be attractive to you. If you provide us with your e-mail address, we may occasionally send you e-mail offers and / or updates, informing you about products and services. If you provide us with your postal address, you may receive periodic mailings from us with information on new products and services or upcoming events. These offers may be based on information you provided us in your responses to our surveys and on your history with us as a customer. We share your personal information with Carlson Hotels Worldwide, Inc., or any of its affiliates, if and when such is necessary to complete our services to you (e.g. reservation, cancellation, booking changes, loyalty programme membership, a.o.). Other third-parties with whom we might share your personal information are bound by contract to use the personal information we share with them only for the limited purposes for which we provide it to them and to take reasonable measures to protect the confidentiality, integrity and security of your personal information. By using our website, you are consenting to the transfer of your personal information to any country in the world in accordance with the terms of this Policy.

Protection of your information
Although unlikely, we may be required by law enforcement or judicial authorities to provide personally identifiable information to the appropriate governmental authorities. If requested as part of a legal proceeding, we will provide this information upon receipt of the appropriate documentation.
If you choose to leave this Park Plaza Hotels site via links to other non-Park Plaza Hotels sites, including those of advertisers, Park Plaza Hotels is not responsible for the privacy policies or contents of those sites, nor is Park Plaza Hotels responsible for the cookies those sites use.

Access to your personal information and removal from our mailing lists
In accordance with the applicable European legislation, you have the right to contact us to access the data we store about you, to have it updated or deleted. To do so please e-mail with the subject line 'personal data about me' and all relevant identification information from you and we will address your request as promptly as we can and in any case inside three weeks. If you do not want to receive posted or e-mail offers from us or from our partners, please let us know by following the instructions in our e-mailed offers or by emailing all relevant details to with the subject line 'interruption of offers'. If you want to be removed from our postal mailing list, please e-mail with the subject line 'interruption of postal mailing' and your complete name, address and make reference to the offer you do not want to receive any longer. Please note that opting-out of marketing communications will not prevent transactional information from being sent to you (typically, reservation confirmation).

Security Procedures
We implement appropriate physical, technical and organisational security for the management and transmission of personal data, including appropriate security measures to protect such data from accidental or unlawful destruction or accidental loss, misuse, alteration, unauthorised disclosure or access and all other unlawful forms of processing.

Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised individuals have access to the information provided by our customers.

For any other queries relating to our Privacy Policy, please email